Team Collaboration
Channels, direct messages, activity feeds, and real-time notifications keep every conversation in context.
- Live chat & typing indicators
- Workspace channels & DMs
- Mentions & activity timeline
Our services
Everything your organization runs on, delivered as one platform
From daily collaboration to payroll, sales, and compliance — Softwire replaces fragmented tools with a unified workspace built for real-time teams.
What we offer
Nine core service areas
Each module connects to the rest of the platform — so data flows from deal won to invoice, leave request to payroll, and ticket to sprint.
Support & SLA Management
Priority-based tickets with first-response and resolution SLAs, analytics, and client-facing support workflows.
- SLA policies per priority
- First response tracking
- Ticket analytics & comments
Projects & Agile Delivery
Kanban boards, sprints, backlogs, Gantt charts, and burndown reports for software and service teams.
- Scrum & Kanban boards
- Sprint planning & velocity
- Gantt & roadmap views
HRMS & People Ops
Employee directory, KYC compliance, org chart, shifts, leave, payroll, and performance reviews.
- Org chart & manager hierarchy
- Shift roster & attendance
- Payroll, leave & KYC fields
CRM & Sales Pipeline
Leads, accounts, deals, quotes, and products — with won-deal to invoice automation.
- Pipeline stages & deal products
- Lead sources & activities
- Won deal → draft invoice
Billing & GST Compliance
India-ready invoicing with CGST, SGST, IGST split, client portal, and expense approvals.
- GSTIN on org & clients
- Auto tax split by state
- Client portal & expenses
Time & Resource Planning
Timesheets, billable hours, capacity planning, workload views, and utilization reporting.
- Billable vs non-billable time
- Team capacity & allocation
- Utilization dashboards
Security & Governance
Role-based access control, two-factor authentication, audit logs, and workspace backups.
- Fine-grained RBAC matrix
- 2FA with recovery codes
- JSON backup & restore
Integrations & API
REST API tokens, webhooks, GitHub, Slack, email, and calendar connectors for your stack.
- Scoped API tokens
- Webhook events
- Third-party connectors
HRMS in action
People operations, visualized
Org chart, employee KYC profiles, shift roster, and payslips — the same Softwire emerald UI you use in the product.
Softwire HRMS
People operations
Organization structure
CEOCEO001
OperationsOPS002
HRHR003
FinanceFIN004
Employee profile
S
Priya Sharma
HR Executive
Shift roster
26 May – 01 Jun
+ Add shift
MonTueWedThu
Priya
9–69–6Off2–10
Rahul
2–109–69–6Off
Morning
Evening
Off
Payslip
Softwire Workspace
May 2025
Earnings
Basic ₹42,000
HRA ₹12,000
Allowances ₹6,000
Deductions
PF ₹5,040
Tax ₹4,500
ESI ₹1,310
Net pay
₹49,150
Who we serve
Built for every department
- Operations — tickets, SLA, client portal, and support analytics
- Engineering — agile boards, sprints, Git integrations, and API access
- HR & Finance — employee KYC, payroll, GST invoices, and expenses
- Sales — CRM pipeline, quotes, and won-deal billing automation
- Leadership — dashboards, audit logs, and performance insights
15+Integrated modules
1Unified workspace
GSTIndia-ready billing
RBACRole-based security
How it works
From signup to production in minutes
Create your workspace, add GST billing, then invite the team — Softwire colors and flows match the product you run every day.
Create workspace
Register, name your organization, and invite your team with role-based access.
Configure GST & modules
Set company GSTIN, SLA policies, departments, and notification preferences.
Run your business
Manage projects, tickets, HR, CRM, and billing — all from one SPA dashboard.
Ready to unify your stack?
Start free or talk to us about enterprise deployment.