1. Overview
This Privacy Policy describes how Softwire ("we", "us") collects, uses, shares, and protects information when you use our website and collaboration platform.
We process data to provide the Service, secure accounts, improve product quality, and comply with legal obligations.
2. Information we collect
We may collect:
- Account data: name, email, password hash, profile settings, workspace membership
- Workspace content: messages, tickets, files, CRM/HRMS records you choose to store
- Billing data: plan, invoices, tax identifiers where provided
- Usage data: pages visited, feature usage, device/browser type, IP address, timestamps
- Support communications when you contact us
3. How we use information
We use information to:
- Provide, maintain, and improve the Service
- Authenticate users and enforce security (including 2FA and audit logs)
- Process subscriptions and send transactional notices
- Respond to support requests and communicate product updates
- Detect abuse, fraud, and violations of our terms
- Comply with applicable legal requirements
4. Legal bases (where applicable)
Depending on jurisdiction, we rely on contract performance, legitimate interests (security, product improvement), consent (marketing where required), and legal obligation as bases for processing.
6. Data retention
We retain account and workspace data while your account is active. Backups and logs may persist for a limited period after deletion for security and disaster recovery.
You may request deletion subject to legal retention requirements and workspace owner policies.
7. Security
We implement technical and organizational measures including encryption in transit, access controls, RBAC, audit trails, and regular backups. No method of transmission or storage is 100% secure.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing. Contact hello@softwire.app to exercise these rights.
10. International transfers
Data may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
11. Children
The Service is not directed to children under 16. We do not knowingly collect personal information from children.
12. Policy updates
We may update this Privacy Policy. Changes will be posted on this page with a revised effective date. Effective date: January 1, 2026.
13. Contact us
Privacy questions or requests: hello@softwire.app